Thursday, April 17, 2014
I want to believe! (that the post office is not staffed by incompetent bureaucrats)
The post office lady called me this morning. She said my package had arrived, but they wanted to "keep it" for a day to see what happened.
She called me back about an hour later and said there was nothing wrong with it, and she had no idea why it got shipped all over the county.
I asked about my refund. She said it was not "guaranteed." I told her I was sure it was and she said that I had misunderstood. I don't think so, but I don't care either. I'm not going to send anything with them anymore anyway.
I got off lucky. My package was only lost for a week, even though it caused me a lot of extra effort and expense.
Here's an extract from a post a woman wrote after her package was shipped back and forth across the country for five weeks. The post office couldn't explain why that one went missing either.
Every person I talked to in consumer affairs during this ordeal told me I was entitled to a refund, which I certainly agreed with. After the package was finally delivered, I called, explained the situation, and requested a refund. I was told I did not qualify for a refund, because they do not guarantee any delivery except Express Mail! Despite the fact ALL of the literature for Priority Mail says “2 to 3 days”, apparently 5 weeks seems like a reasonable timeframe to them. I had to do even more calling, escalating, and fax my copy of the label (even though their own tracking database clearly shows all of the errors they made) to get my refund. After all this, they would only refund me by giving me $19 in stamps, despite the fact I had paid for the label with my credit card on their own web site. As if I ever want to send anything with the USPS again! I contacted my credit card company to initiate a chargeback.